方法一：經 Telegram 群組提出（最快）

1. 電郵 support@windy-hk.com（主旨寫「申請刪除帳號」，並註明註冊電郵）。
2. 加入或前往粉絲會 Telegram 群組：t.me/windyfansforever。
3. 向管理員發出訊息，寫明：申請刪除帳號，並附上你嘅註冊電郵地址（或會員編號）。
4. 我們會核實身份（可能要求你由註冊電郵地址發出確認，或提供最近一次訂單編號）。
5. 核實後 7 個工作日內完成刪除，並回覆你確認。

方法二：經站內 AI 客服提出

1. 登入 windy-hk.com，開啟右下角客服對話。
2. 輸入：我要刪除帳號，並在訊息中寫明你的註冊電郵地址。
3. 客服會將要求轉交管理員，由真人核實身份後處理。

方法三：經手機應用程式

「Windy の天文台」App 係載入同一個網站嘅原生外殼，因此刪除方式同上：在 App 內開啟客服對話提出，或到本頁所列嘅 Telegram 群組提出。App 本身唔會另外保存你嘅帳號資料；如你開啟過推播通知，我們會同時刪除該裝置嘅推播 token。

會刪除什麼

依法必須保留什麼

需時多久

• 身份核實後：7 個工作日內完成刪除。
• 如需先處理未完成訂單或退款，我們會先通知你，並在處理完成後立即刪除帳號資料。

需要注意

• 刪除後無法復原：點數、會員資格、會員優惠都會一併消失，且同一電郵地址日後重新註冊會被視為新會員（原有權益不會保留）。
• 如你只想停用而唔刪除，可以只要求退出推播／取消訂閱消息，保留會員身份。
• 如你只想刪除某一項資料（例如某張相片、某段對話），可以只提出該項要求，我們會盡快處理。

Option 1 — Telegram (fastest)

1. Email support@windy-hk.com (subject "Account deletion request", include your registered email).
2. Go to the fan-club Telegram group: t.me/windyfansforever.
3. Message an admin with the words 申請刪除帳號 ("request account deletion") and include your registered email address (or member number).
4. We will verify your identity (we may ask you to confirm from your registered email, or provide a recent order number).
5. Deletion is completed and confirmed within 7 business days after verification.

Option 2 — In-site AI support

Log in to windy-hk.com, open the support chat (bottom right) and send 我要刪除帳號 together with your registered email address. The request is forwarded to a human admin for verification.

Option 3 — In the mobile app

The "Windy の天文台" app is a native shell that loads the same website, so deletion works the same way: open the support chat inside the app, or use the Telegram group listed above. The app itself stores no separate account data; if you enabled notifications, we delete that device's push token as well.

What we delete

• Your account, registered email address and username;
• Your password hash (not reversible, deleted with the account);
• Membership status, member number, points balance and all points history;
• Photos you uploaded, AI card records and AI support chat history;
• VIP application records and uploaded transfer receipts;
• Mobile push tokens (the device stops receiving notifications);
• Login credentials stored in your browser/app are invalidated on next open.

What we must keep by law

• Order and payment records for completed transactions (date, amount, items, payment-platform transaction ID), kept for 7 years under Hong Kong tax and accounting requirements. These are held separately from your account and with directly identifying fields (recipient name, phone, address, email) de-identified.
• Pending or disputed orders — kept until the order completes or the dispute is resolved.
• Security records — password-reset and access logs kept for no more than 12 months to prevent abuse.

Beyond these legally required items, we retain nothing else.

Timing

Deletion is completed within 7 business days of identity verification. If a pending order or refund must be settled first, we will tell you and delete the account data immediately afterwards.

Please note

• Deletion is permanent: points, membership status and member benefits are lost, and re-registering with the same email creates a new member with no prior benefits.
• If you only want to pause communications, you can simply opt out of push notifications / unsubscribe while keeping your membership.
• You may request deletion of a single item (e.g. one photo or one conversation) instead of the whole account.